Service Maintenance

CONTAVA has solid after-warranty programs. The service team provides security troubleshooting and diagnostics, enterprise IT support in addition to repair, replacement and maintenance services.

CONTAVA offers multiple Service Agreements with fixed annual prices and guaranteed labour rates. Our Service Agreements provide scheduled security system inspections and preventative maintenance. While on-site, our certified technicians inspect and test security components, update system software and offer recommendations for improvements.

 

Level 1: All Inclusive

An All Inclusive agreement is available in a 5 year term. CONTAVA gradually replaces the customer’s non-functioning equipment. In addition, CONTAVA guarantees the labour rates for the term of the agreement. The All Inclusive agreement is a fixed annual price and is easy on the customer’s budget as compared to unexpected repairs and maintenance.

Includes:

  • CONTAVA technicians test and inspect the equipment and provide a report with repair and replacement recommendations,
  • In collaboration with the customer, CONTAVA schedules the replacement of the non-functioning equipment,
  • Two preventative maintenance events are provided per year,
  • An annual on-site quality event is conducted by a Service Manager,
  • 36 hours of banked on-site emergency service time are budgeted annually,
  • The customer can access 24 hours emergency dispatch service,
  • A half day of annual training conducted by a certified trainer,
  • Travel time and mileage are included for the two preventative maintenance events, the quality event and the six emergency service events; and,
  • Shop supplies are included.

Benefits:

  • Extends equipment life,
  • Improves system reliability,
  • Controls annual repair and service budgets,
  • Reduces unexpected systems failures,
  • Eliminates the decision to repair or replace a faulty component,
  • Annual training introduces the latest security techniques and reinforces best practices,
  • Locks-in the labour rate; and,
  • Reduces downtime.

Level 2: Locked in Labour Rate

The Level 2 service agreement acknowledges that the cost of technology gradually declines while the cost of labour usual increases. CONTAVA’s Level 2 service agreement locks-in the labour rates for the term of the agreement. The Level 2 service agreement is available in a 3 year term.

Includes:

  • CONTAVA technicians test and inspect the equipment and provide a report with repair and replacement recommendations,
  • Two preventative maintenance events are performed per year,
  • An annual on-site quality event is conducted by a Service Manager,
  • 36 hours of banked on-site emergency service time are budgeted annually,
  • The customer can access 24 hours emergency dispatch service,
  • Travel time and mileage are included for the two preventative maintenance events, the quality event and the six emergency service events; and,
  • Shop supplies are included.

Not Included:

Non-functioning equipment is not replaced automatically. CONTAVA will replace equipment upon the customer’s acceptance of a quote and issue of a purchase order.

Benefits:

  • Locks in the price of labour,
  • Reduces unexpected systems failures,
  • Provides peace of mind,
  • Reduces system downtime; and,
  • Provides a predictable labour cost.

DOWNLOADS

Service Agreement Brochure