Service Maintenance

CONTAVA has solid after-warranty programs. The service team provides security troubleshooting and diagnostics, enterprise IT support in addition to repair, replacement and maintenance services.

CONTAVA offers multi-year Service Agreements to upgrade the level of support coverage to your Security Management System. Our Service Agreements provide scheduled security system inspections and preventative maintenance. While on-site, our certified technicians inspect and test security components, update system software and offer recommendations for improvements.

A CONTAVA Service Agreement Includes:

• CONTAVA technicians test and inspect the security technology devices and provide a report with repair and replacement recommendations.
• Two preventative maintenance events are performed per year.
• A monthly service meeting is available to review outstanding service issues.
• 24/7 emergency dispatch service is available.
• Two hour response time by phone or on-line.
• Same day or next business day on-site service is available.
• And most importantly; locked in labour rates for the term of the agreement.

Benefits of a CONTAVA Service Agreement includes:

• A locked in labour rate acknowledges that the cost of technology gradually declines while the cost of labour usual increases.
• Reduces unexpected systems failures.
• Provides peace of mind.
• Reduces system downtime.
• Provides a predictable labour cost.

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