7. Training
The trainers introduce new product and provide operational information to individuals and groups either
in a classroom setting or via the telephone or email.
- Trainers
- Field Technicians
8. Support
The service team is a response group who fields client calls, schedules work and deploys appropriate
personnel. They respond ad hoc for trouble shooting or deliberatively for change orders and scheduled
maintenance.
- Technical service writer
- Field Technicians
9. Review
The follow up team ensures the project objectives were met, the delivery was timely and the activity
was mutually beneficial.
- Sales staff
- Project coordinators
- Management |
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